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November 23, 2014

JPay

JPay Comes to Louisiana

The JPay system went into effect on Wednesday, August 10, 2011. The purpose of JPay is to provide additional avenues for family and friends to send money to offenders.  As a result of budget reductions, the department had to develop more efficient means to handle offender money transactions.

Family and friends can send funds to offenders in the following ways:
1) via mail
2) via walk-up locations for Money Gram
3) via internet
4) via telephone
5) via kiosks (October, 2011)

Mail

  • Family and friends may continue to send money orders via mail.
  • There is NO charge for sending money orders via mail.
  • JPay requires a JPay deposit slip to accompany the money order. Fill Out Deposit Slip
  • This deposit is mailed to JPay’s Miami, Florida address. This means that mail time to Florida is probably longer than to a DOC facility and that should be taken into account when mailing funds.
  • Also, there is a two-day processing time for JPay to put the funds into the DOC account.
  • And then, there is a two-day processing time allowance for getting the funds into the offenders account.
  • There is a maximum amount that can be sent via mail – $999.99.
  • Deposits of $500 or greater are subject to investigation.

Walk-up Locations for Money Gram

  • Money Gram is located in Walmart and CVS Pharmacy; it is also available in other places that display the Money Gram logo.
  • Money Gram provides a service for transmitting funds from one point to another using electronic means.
  • Family and friends provide the Money Gram office with cash only along with the offender’s information and Money Gram will electronically submit the payment to the receiving company/destination for a fee.
  • Money Gram is transmitted electronically so it is faster than money orders.
  • There is a 2-day turnaround on funds being placed into the offender’s account.
  • There is a maximum amount that can be sent via Money Gram $2,499.99.
  • Deposits of $500 or greater are subject to investigation.

Internet

  • Family and friends may go online to www.JPay.com and send funds using only Visa and MasterCard (credit/debit cards).
  • There are fees associated with the internet transactions
Amount Sending Online Fee
$0.00 – $20.00 $3.50
$20.01 – $100.00 $6.50
$100.01 – $200.00 $8.50
$200.01 – $300.00 $10.50
  • There is a 2-day turnaround on funds being placed into the offender’s account. The daily cut-off time to submit a payment is 10p.m. CST.
  • There is a maximum amount that can be sent via Internet – $300.00

Telephone

  • Family and friends may call 1-800-574-5729 and transfer funds using only Visa and MasterCard (credit/debit cards).
  • There are fees associated with the telephone transactions
Amount Sending Phone Fee
$0.00 – $20.00 $4.50
$20.01 – $100.00 $7.50
$100.01 – $200.00 $9.50
$200.01 – $300.00 $11.50
  • There is a 2-day turnaround on funds being placed into the offender’s account. The daily cut-off time to submit a payment is 10p.m. CST.
  • There is a maximum amount that can be sent via telephone – $300.00

Kiosks

  • Kiosks are scheduled to be placed in all of the visiting areas by the end of October, 2011.
  • Family and friends will be able to provide funds to the offenders by credit/debit card or cash.
  • There is a 2-day turnaround on funds being placed into the offender’s account.
  • Fees will apply for credit or debit card transactions (same as internet).
  • Cash deposited in Lobby Kiosks have a per transaction fee of $4.00 for deposits from $.01 to $500.00.
  • Deposits of $500 or greater are subject to investigation.

All deposits are still subject to the rules and regulations promulgated by Department Regulation B-09-003 Offender Banking. Regardless of which method of payment family and friends are using to transmit deposits to offenders, all deposits totaling $500 or greater will continue to be investigated and will delay funds being available to the offender until the investigation is completed.

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